Job Title:Automotive Service Advisor / WriterLocation:  22771 E. Aurora Parkway, Aurora, CO 80016Job Overview:As a Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.  The Service Advisor has the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Implement work required to meet the Owner and Service Manager's daily, weekly, monthly, and annual sales goals.Greet every guest that enters our facility with hospitality and respect.Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand.Manage the store’s workflow in an effective and efficient manner.Consistently and effectively sell our services without jeopardizing honesty and integrity.Maintain a positive attitude and team atmosphere at all times.Communicate on the phone in a clear professional manner.Build long-term relationships between the store, yourself and the guest.Directs, coordinates, and participates in performing guest service activities.Shuttle guests as needed in CBA branded vehicle.Ensure that all repairs are performed to proper specifications.Work together as a team and assist other employees as needed.Asist the Service Manager with timely opening and closing the store on a daily basis as well as temporarily serving as the "interim" Service Manager when needed.Assist less experienced Service Writer's development of guest estimates and work orders.Other duties as assigned.
